There are quite a few businesses that hesitate on whether to invest in their customer service or not. These businesses regard customer service as an...
Author - Vaishali Gopi
Philanthropic billionaire businessman Richard Branson got it right when he said, “The way you treat your employees is the way they will treat your...
IT service management or ITSM is one of the most common words thrown around in the IT industry, but what does it actually mean? ITSM simply means a...
Implementation of IT service management, more commonly referred to as ITSM through IT Infrastructure Library (ITIL) has greatly benefited a number of...
Using many types of IT related services has become near mandatory in companies belonging to various sectors. Thousands of mid to large sized...