For online merchants, the higher conversion rate is always a significant measure of their success. Both conversion and the company’s revenue growth go hand in...
Tag - customer service
Small businesses usually have to face massive odds against their success. Investopedia notes that as many as two-thirds of small businesses fail within their...
Logistics is the heart of e-commerce, a fundamental aspect on which the result of your business depends. It is shipments and returns, in fact, that make the...
Many folks think of IT as the angry guy in the basement who growls when asked to help with the printers. The barrier to progress, the fun-killer. Something to...
In this day and age simply offering customer service isn’t enough. This customer service also needs to be as personalized as possible. You can use a help desk...
Each day that goes by we are further along in the annual countdown to the winter holidays. Whether your customer base observes Hanukkah or Christmas or just...
Philanthropic billionaire businessman Richard Branson got it right when he said, “The way you treat your employees is the way they will treat your customers.”...
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a...
With the emergence of the internet age, customer service has never played as important a role in business success as it does now. The transparency of the...
There’s no denying that social media is a hugely effective and important tool when it comes to customer services for your business. Just about any business...